FAQ’s

Q: There is nothing wrong with the credit card, but why can’t I make the payment?

A: The shipping address and billing address must match. If the payment still does not go through, please try a different form of payment or call us at 404-477-7701.

Q: What if my shipping address is different from my billing address?

A: Please call us at 404-477-7701 to make a payment over the phone, or pay with a money order.

Q: What do I do if I received the wrong design?

A: Send the gold teeth and mold back to us. Please see the return/exchange policy for further instructions.

Q: Why doesn’t my gold teeth fit properly and what can I do to fix this problem?

A: If the gold teeth does not fit properly, it means that the mold was not made properly. Let us know, and we will send you another molding kit. Please see the return/exchange policy and send the item back to us within 3 days upon receiving the merchandise.

Q: How much percent of gold is in 10k gold?

A: 10k gold: 41.6%     14k gold: 58.5%     18k gold: 75%

Q: What karat does the specialist recommend?

A: The specialist recommends the 14k gold.

Q: What is the shine service?

A: We can shine any gold teeth to make it look brand new for only $30.

Q: What is the remake service?

A: We will melt down old gold teeth to make a new one. If it is made by 14kgoldteeth.com (stamp on back), then we will discount the price per tooth ($10 credit per tooth for 10k, 14k,18k).

If it is made by a different company, we cannot ensure that the company used an exact amount of gold, so there will only be a $5 credit per tooth (10k,14k,18k).

Money Order/Western Union

1. Choose a product from the website and proceed to checkout
2. Choose the money order option from the payment method
3. Click on Place Order Now and print off the receipt

4. Send us the receipt and the Money Order/Western Union
5. Molding kit will be sent out once we receive the Money order/Western Union

Pay to: 14kgoldteeth or Jae Kim
Address: PO Box 3280 McDonough, GA 30253

RETURN-POLICY

Returns and Refunds

14kgoldteeth.com Return/Exchange and Refund Policy

If, for any reason, you are not entirely satisfied with your recent 14kgoldteeth.com order, we will gladly accept returns of items that are in new condition within 3 days upon receiving the merchandise. Return and exchange items must not be altered. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your account will be credited for the original amount that was paid for the merchandise, less shipping fees, upon processing the returned item(s). The credit should appear on your next statement, and you will receive an email confirmation upon the completion of the processed return.

14kgoldteeth.com will only refund the full amount if the molding kit is not shipped out.

Making a Return by Mail

Customers making a return must pay for the return postage themselves.

Please use the original shipping box and packaging materials, if possible. The package should be taken to your postal carrier and mailed to the following address:

PO Box 3280 McDonough, GA 30253

When paying for the return postage yourself, we recommend that you insure the package via your carrier of choice and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse will be credited back to your account.

Due to the exclusivity of 14kgoldteeth.com product purchases, return service by mail is not available. Please contact customer service at (404)-477-7701 for further return instructions.

Changes to orders

Because all orders are processed as quickly as possible, there is a limited period of time in order to change or cancel your order before your order is fully processed. Quickly contact us via phone at (404)-477-7701 or email at sales@14kgoldteeth.com to notify us of any changes to your order.